#STAPLES MAILMATE SHREDDER PROBLEMS SERIAL NUMBER#You should expect a reply within 1 business day.įor fastest service, please be sure to include you serial number in your question. Battery) that are not working or not tested. If you need additional assistance, or if the above solutions did not solve your problem, please contact us by clicking on the "Ask a Question" tab above. QTY 1: STAPLES Mailmate M7 SPL-NXC12M7A 12-Sheet Cross-Cut Heavy Duty. As with the mechanical sensor, paper must be inserted in the very center for the shredder to detect paper. These are the photo sensors that sense if paper is being inserted into the shredder. These sensors are also located in the very center of the mouth of the shredder, and look like small glass beads or marbles. This should release the debris and/or oil build-up and allow the sensor to retract freely when paper is inserted.Īll other shredders will have an electronic sensor. If there is nothing visible by the mechanical sensor, make sure the unit is unplugged, take a credit card and push up and down on the sensor for about 5 seconds. If there is, turn the unit off and use a needle nosed pliers, tweezers or toothpick to try to remove small amounts of debris from below this mechanical sensor. If that doesn't seem to be the problem, you may want to check to be sure that no paper is stuck underneath this sensor. When shredding small documents, such as checks or receipts, be sure that you are inserting the paper directly over this sensor. On small shredders, the sensor is normally a mechanical sensor, which looks like a plastic bar or lever in the very center of the mouth of the shredder (where you normally insert the paper). Get free help, tips & support from top experts on troubleshoot mailmate shredder related issues. This likely has to do with the auto run sensor of your shredder not being engaged correctly. Unsolved problems for troubleshoot mailmate shredder question. Why does my paper shredder operate in reverse only?
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